Frequently Asked Questions About Utilities

The City of Tallahassee Utilities would like to help you find answers as quickly and easily as possible. Above are the top questions our Customer Service Representatives are getting. If you cannot find your question above, use the search bar at the top right of any page, or give us a call at 850-891-4968.

Q. How do I...

Q. What are the...

Ask questions about my account?
Read my utility bill?
Read my smart meter?
Find out about payment assistance programs?
Get a free energy audit?
Look up my account information?
Pay my utility bill?
Reconnect my utilities if they have been disconnected?
Reconnect my utilities after normal business hours?
Report an outage?
Report a missed solid waste pickup?
Turn on/off my utility services?

Deposits and connection fees?
Emergency phone numbers?
Reconnection and after hour fees?
Utility services offered?

More Frequently Asked Questions (based on topics)

Aquifer protection
Natural gas
Nights & weekends pricing
SmartBill