Winter Relief Assistance Program (WRAP)
Who May Participate: City of Tallahassee electric or natural gas customers (residential as well as electric non-demand billed small business customers) during active program months.
How to Get Started: Call 891.4YOU (4968) and mention "WRAP" to see if the program is currently in place.
A one-time utility payment extension option for City utility customers. The alternative payment program, known as WRAP, is designed to ease the financial burden resulting from higher than normal energy use during extreme weather in the winter.
The program allows all residential City and non-demand small business utility customers to carry over up to 25 percent of their utility bill to the following month's bill, when usage will likely be less.
The carryover will be clearly identified as a separate line item on the next month's bill. The City will work with customers on an individual basis. This payment option can only be made one time per account. Non-demand small business customers can refer to their utility bill to determine their rate class, indicated as "GS" (refers to "General Service" commercial customers).
Qualifying low-income and disabled residential customers in need may also receive utility bill payment assistance through the City's Project Share initiative and Good Neighbor Program, which also provides weatherization and efficiency measures, such as heating and air conditioning system retrofits, free ceiling insulation and water leak repair. Application into both programs is administered locally through the Capital Area Community Action Agency (CACAA) through a screening process. For more information, contact CACAA at 222.2043.
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