Pay Your Utility Bill In Person

There are two basic ways to pay your utility bill in person:

1. Frenchtown Renaissance Center
2. Authorized Remote Payment Locations

Frenchtown Renaissance Center

Utility bills may be paid at the cashier windows on the first floor of the Frenchtown Renaissance Center during normal business hours.

435 N. Macomb St.
Tallahassee, FL 32301 (View map)

Authorized Remote Payment Locations

The City’s remote location vendor, TIO/Global, has temporarily suspended services while they work to enhance the security features of their platform. We apologize for any inconvenience. Payments can be made at our office location at 435 N. Macomb St., online or via our mobile app.

You may have heard about a data security incident involving TIO Networks, USA, Inc., and/or its affiliates, including Global Express Money Orders, Inc. (or Global Payments). The City used TIO to help customers pay their utility bill at remote payment locations between 2008 and 2017. Potentially affected customers, those who paid his/her bill via check at a remote payment location, should have received a letter from TIO Networks USA (TIO). Information in TIO’s letter is linked here for your reference. (Please note that while the letter states a beginning date of 2002 for the issue, the City did not use TIO until 2008.)

To learn more about this incident – including information about how you may qualify for complimentary credit monitoring services – please visit http://www.tio.com/incident.html or call (855) 272-6796 (toll free).

CUSTOMER Q & A
Where do I get more information, and/or how do I contact TIO?

• Online: www.TIO.com
• Phone: 1-855-272-6796
• Mail: 2211 North First Street, San Jose, CA 95131

Who is TIO?

• TIO provides payment services that help other companies offer additional ways for customers to pay their bills. Locally, TIO operated as Global Payments.

What did TIO do for the City?

• Locally, TIO operated as Global Payments (also known as PayPal), which allowed City utility customers to pay their bill at a variety of remote payment locations.

Are remote payment locations still available?

• Not at this time.

How do I know if I was impacted?

• If you paid your City Utility bill at a remote payment location with a check at any time between 2008 and 2017, you could potentially be impacted.

What personal information might have been exposed?

• Any information that appears on the front of your check might have been exposed. This includes your name, address, bank account number, bank routing number and signature.

What do I do now?

• While TIO has shared that your information could potentially have been exposed, they do not have proof that it was. Customers are urged to remain vigilant for instances of fraud or identity theft by reviewing their financial statements and closely monitoring their credit reports. Additional steps and information related to this were included in the letter from TIO.

How do I pay my bill?

• In person at the Renaissance Center, located at 435 North Macomb Street, from 8 a.m. to 5:30 p.m. Monday through Friday.
• In addition, there is a night depository box located at the Renaissance Center for payments made by check outside of business hours. There is a second night depository box located at City Hall, 300 South Adams Street, near the employee entrance on the north side of the building.
• Mail to 435 N. Macomb St. Relay Box, Tallahassee, FL 32301
• Online at Talgov.com
• Through the e+ Mobile app