Dial-A-Ride

Dial-A-Ride provides curb-to-curb transportation to citizens with a qualifying disability within 3/4 mile of StarMetro's fixed route system in compliance with the Americans with Disabilities Act.

Troubleshooting steps that solve most issues are: 

1. Internet Check - Please be sure you have a stable internet connection while using our app as this can greatly impact your experience.
2. Refresh - There is a chance you simply need to refresh your app. Please click the circle formed by 2 arrows in your app. This should give you a blink with your screen and you'll be able to see your pass after this.
3. Reset - There is a chance your phone needs to reset. Please do this by exiting the app, turning your phone off, waiting about 10 seconds, then turning it back on. 
4. Log out and log back in 
5. Uninstall and reinstall the app 

Android Friends - You will also want to make sure your Bluetooth is on as well as your NFC.

Hours of Dial-A-Ride Service

• Weekdays, 4 a.m. to 11 p.m.
• Saturdays, 6 a.m. to 11 p.m.
• Sundays, 6 a.m. to 7 p.m.
• Check holiday calendar for potential service changes.

Please remember:

• Fare tokens may be purchased online, over the phone by calling 850-891-5199 (Debit/Credit Card), or in person at the StarMetro Administrative Office, 555 S. Appleyard Drive (view map).
• Fare is $2.50 per trip. Exact change is required as the drivers do not carry money.
• The call center is open Monday through Saturday from 6 a.m. to 11 p.m. and Sunday from 11 a.m. to 7 p.m. TDD: Please call our Florida Relay Service at 711. Learn more about Telecommunications Devices for the deaf.
• All reservations and changes must be made by 5 p.m. the day before service.
• Cancellations must be made at least one hour in advance of the scheduled pick-up time or it will be considered a "No Show." For more information, see No-Show Policy.
• Same-day requests for transportation or alternate pickup times or locations cannot be accommodated.
• Personal belongings (i.e. groceries, luggage, etc.) are the sole responsibility of the passenger. There is a limit of two (2) bags per rider. Riders are expected to load and unload the vehicle independently and maintain their items on their lap or at their feet. Dial-A-Ride vehicle operators cannot assist customers with bags or packages nor are they responsible for riders' packages or personal belongings.
• A companion (i.e. family member/friend) may accompany a rider with common origins and destinations; however, these trips require a fare and will be scheduled on a space available basis.
• A personal care attendant (PCA) may travel with a Dial-a-Ride customer at no charge. However, customers must be pre-registered as needing a PCA and must include the PCA in each reservation.  
• A working service animal must be included in initial reservation.
• It is the responsibility of the supervising adult to ensure that any child under 5 years old is seated in a federally-approved child car seat and that the car seat is properly and securely installed.
• All Dial-a-Ride customers and their companions must adhere to the StarMetro Code of Conduct. Repeated infractions may result in suspension of service.
• A non-resident coming into Tallahassee who has ADA eligibility from another entity will be provided service for up to twenty-one (21) days. After that period, a completed application and eligibility process for paratransit service must be completed.
• To apply for Dial-A-Ride: Call 850-891-5199, download the online form or visit the StarMetro Administrative Office located at 555 S. Appleyard Drive to pick up an application package. A Dial-A-Ride application with a physician's documentation of disability must be submitted to confirm certification and eligibility. You will be notified of your eligibility within 21 calendar days of receipt of your completed application. You can fax your application and supporting documents to 850-891-5143 or mail to:

StarMetro Dial-A-Ride Eligibility
555 S. Appleyard Drive
Tallahassee, FL 32304

Frequently Asked Questions

Who can ride Dial-A-Ride?

Anyone whose disability prevents them from boarding or riding StarMetro’s fixed route buses may qualify for Dial-A-Ride. Citizens who are not disabled but are 65 years of age and over may also use these services from 9 a.m. to 3 p.m., Monday-Friday.

How to prepare for my DAR trip?

Whether you booked your reservation online or customer service gave you an estimated pickup time; please, build in an hour of travel time. Recommend for optimal service, customer be ready to travel an hour before their appointment. To maintain on time performance for all customers, Dial-a-Ride can only wait up to 5 minutes for a customer to board. NOTE: DAR is not an emergency transportation provider. If a life-threatening event occurs, call 911.

Can I use Dial-A-Ride Online from any computer or smart phone that has internet access?

Yes, please login here.

What if I have questions on how the online system works, how to schedule my trip or reset my password?

Please visit our FAQ’s here.

If I am experiencing problems logging into Dial-A-Ride Online, what should I do?

Check that you have typed your user name and password correctly. Your password is case sensitive; check that your Caps Lock key is NOT on while typing your password. In some cases, the website may be temporarily out of service. Try again later. If the problem persists, call StarMetro Customer Service at 850-891-5199.

Where can I submit a concern or compliment?

Customers can provide concerns or compliments by calling Dial-A-Ride Customer Service at 850-891-5199 or StarMetro Customer Service at 850-891-5200, on our DigiTally smart phone application, or by email.

Quick Links

• Make an Online Trip Reservation
• Dial-A-Ride brochure (PDF)
• CTC brochure (PDF)
• Dial-A-Ride/CTC application (PDF)
• How to Ride Guide
  • Regular Print PDF
  • Large Print PDF
  • Audio File
  • Word File
  • Text File