The City of Tallahassee manages all Dial-A-Ride services through StarMetro.
StarMetro offices are located at:
555 Appleyard Drive
Tallahassee, FL 32304
What is StarMetro
Dial-A-Ride?
In compliance with the Americans with Disabilities Act, the Dial-A-Ride Program provides curb-to-curb transportation to citizens with a qualifying disability within ¾ mile of StarMetro's fixed route system and door to door service is provided as needed. All vehicles are wheelchair accessible.
How do I register for
Dial-A-Ride?
Call the StarMetro office at 850.891.5199 or visit the StarMetro Office located at 555 Appleyard Drive to request a Dial-A-Ride application package. You can also download the application here. A Dial-A-Ride application with a physician's documentation of disability must be submitted to confirm certification and eligibility. You will be notified of your eligibility within 10 business days of receipt of your completed application. You can fax your application and supporting documents to 850.891.5143 or mail to:
StarMetro Office - 555 Appleyard Drive,
Tallahassee, FL 32304
Dial-A-Ride Call Center (891-5199)
Monday through Saturday, 6 a.m. to 10 p.m. and Sunday from 11 a.m. to 7 p.m.
Dial-A-Ride Hours of Operation
Dial-A-Ride transportation is provided Monday-Friday from 6:30 a.m. to 7 p.m. Evening service is available from 7 to 10 p.m. Weekend service is available from 7:30 a.m. to 7 p.m. respectively. Certain holidays are excluded.
Dial-A-Ride Fares
The fare is $2.50 one way and you must have exact change as the drivers do not carry money. Fare cards (electronic or paper) may be purchased.
Personal Belongings
Personal belongings (i.e. groceries, luggage, etc.) are the sole responsibility of the passenger. There is a limit of two (2) bags per rider. Dial-A-Ride drivers are not responsible for riders' packages or personal belongings, nor are they expected to assist riders with those items.
Companion Riders
A companion (i.e. family member/friend) may accompany you on your trip with common origins and destinations; these trips require a fare and will be scheduled on a space available basis. A certified personal care attendant rides free as a companion and a working service animal may accompany you at all times.
Child Restraints
It is the responsibility of the supervising adult to ensure that any child under 5 years old is seated in a federally-approved child car seat.
Title VI / Nondiscrimination
StarMetro assures the Federal Transit Administration and the Florida Department of Transportation that no person shall on the basis of race, color, national origin, age, disability, family or religious status, as provided by Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, the Florida Civil Rights Act of 1992, as well as other applicable Federal statutes, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination or retaliation under any program or activity undertaken by the agency. Learn more here
Cancellations, Limitations
If you need to change plans, please call as soon as possible. Cancellations must be made at least one hour in advance of the scheduled pick-up time or it will be considered a "No Show." Same-day requests for transportation or alternate pickup times may not be accommodated.
Scheduling a ride
Make an Online Trip Reservation. Just call 850.891.5199. The call center is open Monday through Saturday from 6 a.m. to 10 p.m. and Sunday from 11 a.m. to 7 p.m. Dial-A-Ride service may be scheduled up to 14 days in advance. When making a reservation for next day service, call before 5 p.m. When scheduling your ride, allow at least 15 minutes to get from the vehicle to your appointment location. TDD: Please call our Florida Relay Service at 711. For more information on Telecommunications Devices for the deaf, please visit the Florida Telecommunications Relay site.
Who can ride Dial-A-Ride?
Those whose disability prevents them from boarding or riding StarMetro's fixed route buses may qualify. Citizens 60+ who are not disabled may use Dial-A-Ride services weekdays between the hours of 9 a.m. and 3 p.m.
How to prepare for my DAR trip?
Your reservationists will give you an estimated pickup time; however, be ready an hour before your appointment. DAR is not an emergency transportation provider. If a life-threatening event occurs, call 911.
Visitor Policy
A non-resident coming into Tallahassee who has ADA eligibility from another entity will be provided service for up to twenty-one (21) days. After that period, a completed application and eligibility process for paratransit service must be completed.
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