Utility Relief Program

The Utility Relief Program provides City customers facing financial hardships with an option to defer payment of current monthly bill for water, sewer, electric and natural gas and other utility charges until this fall. Participants in the Utility Relief Program can expect the carryover to be billed in installments and clearly identified as a separate line item on their future bills beginning in September 2020 through March 2021. Participating customers will also receive a reminder notice approximately two weeks prior to receiving their statement. The City will work with customers who participate on an individual basis. Additional resources for Tallahassee businesses and their employees who are experiencing hardships during this crisis can be found online at oevforbusiness.org.

Cost: Free to participate

Who May Participate: City of Tallahassee Utilities customers (residential and commercial) who can provide documentation of hardship (loss of revenue, reduced income or unemployment) due to COVID-19 during the following active program months (utility bills issued between March 12, 2020 and May 12, 2020).

How to Get Started: Complete the online form below.

Utility Relief Program Request Form

* Utility Customer Name:

* Email Address:

* Utility Account Number:

* Premise Street Address:

* Best Daytime Phone Number:

* The utility bill I want to apply the Utility Relief Program to is issued between March 12, 2020 and May 12, 2020. Participants who qualify can choose only one bill for deferment during this period.
Yes

* Date of utility bill (must be between March 12, 2020 and May 12, 2020):

Required Upload (.PDF, .JPG, .PNG)
* Please provide either a photo of or pdf documentation for any member of the household that contributes to the utility bill that has been financially impacted by COVID-19. Examples of documentation include, but are not limited to, filing paperwork for unemployment or re-employment assistance, letter from employer that states you have reduced hours or been laid off, or other documents that show you’ve had direct financial impact because of the COVID-19 crisis.

* Signature

By signing my full name, I certify that all information is valid and complete and hereby authorize the City of Tallahassee Utilities to verify any of the above information as deemed necessary. I certify that I have reviewed the City of Tallahassee eligibility requirements on this page and, to the best of my knowledge, I am eligible to participate.