e+ Online Login Frequently Asked Questions

1. I don’t remember my password.
   To create a new password, you will need to click on the “forgot password” button located underneath where you would normally place your password. A new temporary password will be sent to you to sign in to e+ online. 
2. I don’t know my utility account number.
   Your utility account number is located at the top of your utility bill. If you do not have a copy, call 850-891-4968 for assistance.
3. I received an error message that said my “email address does not exist or has been deactivated.” 
   The email address being entered has not yet been registered on Talgov.com. You will need to click on the “Sign up now” button located on the login page to register your email address.
4. I want to change my password.
   You must first sign in to e+ online. Once signed in, your name will be highlighted next to the word, “Welcome” at the top right corner of the webpage. Click on your name to be re-directed your account information page where you can change your password.
5. e+ online does not seem to be working on my smartphone/tablet/computer, etc. 
   Our technical team is constantly making improvements and modifications to ensure that devices are compatible with e+ online. Technology updates occur every day for many devices, and it may take a few days for the e+ online site to catch up to the ever-changing technology of new devices. We appreciate your patience as we make continued enhancements.

City of Tallahassee representatives are available to assist you during normal hours of operation, by phone at 850-891-4968 or by email.