Details of the Automatic Bank Draft Program
You will continue to receive your utility bill just as you have been in the past. Billing questions should be directed to Utility Customer Operations at 891.4YOU (4968). Generally, past due amounts will be drafted and considered paid. However, there may be special circumstances that require payment of past due billings prior to beginning the bank draft program. Reviewing the bill will alert you as to what amount has been billed, paid and what amount will be drafted.
We will contact ("pre-note") your financial information, in order to test our communication with your bank. This should verify the information is correct and valid. Approximately 2 weeks is needed to complete the "pre-note" process and your account may have billed and drafted prior to your responding. We will attempt to clear up in bank-related issues for you but we may require your assistance in some cases. Therefore, a daytime phone is very important when completing the enrollment form.
Once "Auto Pay" is activated on your account the utility bill remittance will state: "Funds for the bank draft amount will be automatically withdrawn from / charged to your bank account after MM-DD-YY (for example 04-01-03) - Do not send any payment". Likewise, the amount to be drafted will be identified in the TOTAL BANK DRAFT AMOUNT field which replaces the TOTAL AMOUNT DUE field.
Draft items (payment request to Bank) that are rejected or returned as unpaid by your bank (insufficient funds, account closed, etc.) are treated as a Returned or NSF checks. A service charge will be assessed and failure to make the payment good by a prescribed date will result in utility service interruption.
Learn more about the automatic bank draft program